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Which is curious because generally I use the sheet feeder and it hangs usually but not this time. The whole picture came over this time and is there to see in HP Scanning. Next, and out of curiosity, I restarted my PC and did it all again except that this time I inserted the page to be scanned in the sheet feeder not the flat bed. More data? A message to announce 'that's all folks'? HP Scanning is still hung ten minutes later so it's waiting for something that isn't occurring to complete the scan.

From an experience point of view this mirrors what has been happening before except that in those cases the image of the page to scan didn't appear. First the HP Scanning window opened on my PC and then the scanner started to scan and quite quickly half of an A4 page appeared in the HP Scanning window.

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So I did that - chose the 32 bit version even though my PC is 64 bit. On that page they recommend downloading a tool called IrfanView and using it to pull an image from the scanner via the TWAIN interface. I have been roaming about elsewhere looking for inspiration and landed up on Microsoft page to do with scanner installation problems. I'm wondering if someone out there has any info they can point me at which looks a little deeper into the the guts of how the scan process works and does not simply ask me to re-install it all yet again.Ī little progress - but only a little. Sorry - shouldn't ramble on about the frustrations of PC's and Windows and HP software but it does drive me nuts.Īnyway. You know the kind of thing in Windows - some other package installs it's own customised-for-itself version of some DLL and messes up the functionality for other users.
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My other option is to start again but on Linux where the kinds of software interactions that tend to mess up our Windows computers over time don't occur because device drivers are controlled by a certifying authority.

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I could buy a new computer with Windows 10 (this one won't upgrade despite being advertised as upgradeable) but will I be any better off? I could buy a new multifunction device but would I want to buy another HP device only to discover it's still the same broken signalling pathway somewhere in the guts of either the HP or MS software. All the advice for your level zero users about re-installing drivers, re-installing windows and so on might solve it for a few folk but (a) it's a pain in the neck and (b) it really ought not to be necessary. I need scan to work - not very often but I do need it to work. Is there somewhere that allows me to parse that complicated string of digits and extract some extra sense from it? It's also pretty clear that some part of the HP software is monitoring progress but eventually times out which is what gives me the error dialogues and that very complicated message. Part of the scan process clearly goes through some native Windows modules to do with Twain devices attached to the computer and I'm suspecting that the problem is in part of the signalling path that supports the whole process from hitting the scan button to delivering the image to its intended destination - in my case the My Scans folder. I've done enough programming in my career including some for Windows to understand that there are all sorts of things communicating with each other through messages. This has happened before and someone somewhere was able to point me at an item in registry that needed to be edited. At that point there's a dialog that hints that the scan will be sent to but it does nothing and after a while another dialog comes up announcing that something went wrong and allowing me to examine a more detailed error code - the one that appeared in my first enquiry. Then it pauses for quite a bit before finally pulling the rest of the page through and delivering it to the out tray. The document is pulled into the sheet feeder and proceeds to get drawn along as though it is scanning.
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I can start a scan from the device front panel, select DOC TO PDF FILE and that opens window on the PC.
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I un-installed the full suite as suggested, did a clean boot as per the MS page, and then did a re-install, and I'm still running with a clean boot. Afraid that didn't help the problem at all.
